Privacy Policy — fk11 Data Protection Policy

This privacy policy has been recently updated. By continuing to use fk11's services, you are considered to have agreed to the terms of this policy.

Privacy Policy Introduction

1 Introduction & Scope

fk11 is an online gaming platform operated for Bangladeshi players. This Privacy Policy ("Policy") explains how fk11 collects your personal information, how it is used, and what steps are taken to protect it.

This policy applies to all services, games, payment processes, and support channels on the fk11.lat website. When you create an account or use our services on the platform, you agree to the terms described in this policy.

fk11 believes you should have full control over your personal information. If you have any questions after reading this policy, please contact our support team directly.

What Information Is Collected

2 Personal Information Collected

When you register with fk11 or use our services, the following types of information may be collected:

Identity Information: Your name, date of birth, national ID or passport number (for age verification).
Contact Information: Email address and mobile number.
Financial Information: Deposit and withdrawal details, payment method information (bKash, Nagad, Rocket). Card numbers or full bank account details are not stored.
Transaction History: Records of deposits, withdrawals, bonus usage, and bets.
Technical Information: IP address, browser type, device information, and cookies.
Usage Information: Which pages you visited on the platform, which games you played, and how long you were active.

3 Automatically Collected Information

When you visit fk11.lat, some information is collected automatically. This includes cookie files, log data, and technical statistics. This information does not directly identify you; rather, it is used to improve service quality and ensure security.

For more details about cookies, please see the cookie section of this policy.

How Information Is Used

4 Purposes of Information Use

fk11 uses your information for the following purposes:

Account Management: Completing registration, verifying identity, and keeping your account secure.
Payment Processing: Managing deposits and withdrawals via bKash, Nagad, or Rocket.
Service Improvement: Personalizing your experience and enhancing platform functionality.
Security & Fraud Prevention: Monitoring unusual activity and ensuring account protection.
Responsible Gaming: Identifying excessive or risky playing patterns and providing support.
Legal Obligations: Maintaining records required under applicable regulations.
Communications: Sending important notifications, account-related information, and support responses.

5 Marketing Communications

fk11 only sends promotional content with your consent. You may opt out of promotional emails or notifications at any time by contacting the support team or updating your account settings. However, essential account management messages (such as transaction confirmations) cannot be opted out of.

Information Sharing & Disclosure

6 Sharing Information with Third Parties

fk11 never sells your personal information to third parties. However, limited information may be shared in the following cases:

Payment Providers: Relevant transaction information with bKash, Nagad, or Rocket to complete transactions.
Technology Partners: Service providers required to operate the platform, who work under strict confidentiality agreements.
Legal Authorities: Required information in response to valid legal orders or regulatory demands.
Fraud Prevention: With security partners to protect user accounts and funds.

Information is not shared with any third party that does not meet fk11's privacy standards.

7 International Data Transfers

fk11's servers and technology infrastructure may be located in different countries. SSL encryption and applicable security standards are ensured for any international data transfer. Your information always remains under the protections described in this policy.

Data Security Measures

8 Technical Security

fk11 uses industry-standard security technology to protect your information. This includes:

SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
Data Encryption: Stored sensitive information is kept in encrypted form.
Access Controls: Only authorized personnel can access your information.
Security Audits: Regular system audits and security checks are conducted.
Firewall & DDoS Protection: Multi-layered protection against cyber attacks.

However, no system on the internet is completely impenetrable. If you notice any suspicious activity, please notify the fk11 support team immediately.

9 Data Retention Period

fk11 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be retained for a specified period for legal or regulatory reasons, after which it is securely deleted.

Cookie Policy

10 Use of Cookies

Cookies are small text files stored in your browser. fk11.lat uses cookies for:

Essential Cookies: Required to manage login sessions and keep the site functioning properly.
Functionality Cookies: Remember your preferences such as language and settings.
Analytics Cookies: To understand which pages are most used and to improve services.
Security Cookies: To detect fraudulent activity.

You can disable cookies in your browser settings, but doing so may limit some features of the site.

Your Rights

11 Your Rights Over Personal Information

As a fk11 user, you have the following rights:

Right of Access: You may request to know what information we hold about you.
Right to Correction: You may request correction of inaccurate or incomplete information.
Right to Deletion: You may request deletion of your information in certain circumstances.
Right to Restrict Processing: You may request that processing of your information be limited in certain cases.
Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond as promptly as possible after receiving your request.

12 Protection of Minors' Information

fk11 strictly prohibits access by anyone under 21 years of age. No information from minors is knowingly collected. If it becomes known that a minor has created an account, that account and all associated information will be deleted immediately.

Policy Changes & Contact

13 Policy Updates

fk11 reserves the right to change or update this privacy policy from time to time. You will be notified of significant changes via email or a notice on the site.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. You are advised to visit this page regularly.